Mapping Collaboration Maturity

TechUpdate - ZDNet article:
* "Procurement of collaboration technology and services is not well managed and is introduced without centralized guidance (e.g., business units subscribing to Web conferencing providers; end users using public IM networks; departments using teamware).
* Effective collaboration requires behavior change on the part of users as well as examination of information sharing and process structures. Collaboration strategies are less successful when not aligned with human capital management (HCM; e.g., rewards, incentives) and knowledge management efforts to improve performance and innovation. "

Presents a 'maturity model' of collaboration that emphasises the human angle too. ALso sounds a dire warning that if not controlled, overlapping systems will put significant stress on users. Lets hope IT and leadership can get it right this time. Otherwise yet again we spend $millions on technology and change that doesn't work and 'collaboraration' will be dismissed as the last failed fad.