Slack.
Slack by Tom DeMarco, excellent new book by the author of Peopleware. The antidote to all the Fast Company, Lean and Mean, 24x7 macho posturing drivel that characterised most of the 90's.
CHoice quotes:
* Lister's Law "people under pressure don't think faster"
* "managers (good managers at least) are the lifeblod of an organization. Cutting them out is like giving blood to lose weight"
* "in fear organizations, authority has more force than reality... for a while"