Friday, November 08, 2002

Wonderful! JIT Delivery comes to Knowledge Management in HBR. Davenport describes a classic expert system that could be 20 years old and gets away with claiming that this is the future for KM because its 'embedded knowledge'. Not that I'm compaining about expert systems getting a nod as still having value in very particular circumstances, it just doesn't deserve this kind of dressing up.

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